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Visit the service desk centre

• Click on the three lines in front of the search bar
• Click on Launchpad

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• Click on or search for UNEP Service Desk

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Find the correct service desk

• Use the question, popular or browse all functions to find the service desk you need

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🌶️ HOT TIP: The question option searches all the content in weCollaborate, just to check, before you raise a request, if the answer you seek is there.

Create your ticket

• Choose the topic most relevant to the type of service you need

🌶️ HOT TIP: The topics in each service desk vary, depending of the type of service offered.

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• Fill in all the necessary fields

🌶️ HOT TIP: The fields in each service desk vary, depending of the type of service offered.

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• Click Create

Approve or Check on a ticket

• Click on Requests
• If you are approving choose Approvals
• If you are checking on the status or responding to a ticket choose My request

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• Use the filters or the search option to find the ticket you're looking for

🌶️ HOT TIP: If you only have a few open tickets the list will be short

• Click on the title used for the ticket to open it

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• Then you can comment or approve as you see fit