Visit the service desk centre
- Click on the three lines in front of the search bar
- Click on Launchpad
- Click on or search for UNEP Service Desk
Find the correct service desk
- Use the question, popular or browse all functions to find the service desk you need
🌶️ HOT TIP: The question option searches all the content in weCollaborate, just to check, before you raise a request, if the answer you seek is there.
Create your ticket
- Choose the topic most relevant to the type of service you need
🌶️ HOT TIP: The topics in each service desk vary, depending of the type of service offered.
- Fill in all the necessary fields
🌶️ HOT TIP: The fields in each service desk vary, depending of the type of service offered.
- Click Create
Approve or Check on a ticket
- Click on Requests
- If you are approving choose Approvals
- If you are checking on the status or responding to a ticket choose My request
- Use the filters or the search option to find the ticket you're looking for
🌶️ HOT TIP: If you only have a few open tickets the list will be short
- Click on the title used for the ticket to open it
- Then you can comment or approve as you see fit